002win Terms and Conditions

1 General Rules and Acceptance

By using the 002win website and all related services, you are considered to have fully read, understood and accepted these terms and conditions. These terms form a legally binding agreement between 002win and its users.

002win is an online betting and casino platform that provides sports betting, casino games, live casino and other entertainment services for users in Bangladesh. It is essential to read the following terms carefully before using the platform.

1.1 Eligibility Requirements

To use 002win services, you must meet all of the following conditions:

• You must be at least 21 years of age (for users aged 21 and over only).
• You must open your own personal account and it is not permitted to manage an account on behalf of someone else.
• You must not reside in a jurisdiction where online gambling is completely prohibited.
• You may have only one 002win account — creating multiple accounts is strictly prohibited.
• You are required to provide accurate and truthful information at the time of registration.

1.2 Applicable Law

The applicable law will be followed in governing and interpreting these terms. The user is solely responsible for complying with the laws of their own jurisdiction.

2 Account Registration and Management

A valid account is required to use all services on 002win. You must provide accurate personal information to complete the registration process.

2.1 Registration Process

• All information provided at the time of registration must be accurate, complete and up to date.
• Each individual may open only one account.
• Multiple accounts operated by members of the same household or from the same device may be considered suspicious.
• 002win may request identity documents or other paperwork at any time for account verification purposes.

2.2 Account Security

It is your responsibility to keep your account username and password completely confidential. You are solely responsible for all activities carried out from your account, even if they occur without your permission.

• Granting account access to third parties is strictly prohibited.
• It is recommended that you change your account password regularly.
• Any unauthorised access to your account must be reported to 002win immediately.
• Selling or transferring your account to another person is strictly prohibited.

2.3 Identity Verification (KYC)

002win may verify a user's identity at any time for the purposes of security and fraud prevention. If the required documents for verification are not provided in time, the account may be temporarily suspended.

3 Deposit and Withdrawal Policy

002win handles financial transactions through popular mobile banking methods in Bangladesh. The detailed deposit and withdrawal policy is given below.

3.1 Deposit Conditions

• Deposited funds must come only from a payment account belonging to the account holder.
• Deposits from third-party accounts are strictly prohibited.
• The correct reference number must be used during transactions, otherwise the deposit may be delayed.
• If there is any problem with deposit processing, please contact support immediately.

3.2 Withdrawal Conditions

• Withdrawals can only be made to the same payment method used for the deposit.
• The wagering requirement must be met before withdrawing a bonus balance (see Section 4 for details).
• 002win may request additional verification documents to review a withdrawal request.
• 002win reserves the right to put withdrawals on hold in cases of suspicious activity.

4 Bonuses and Promotional Offers

002win offers various types of bonuses and promotional offers. These offers are subject to specific conditions and the bonus may be forfeited if all conditions are not met.

4.1 Welcome Bonus

• New members will receive a 120% bonus up to ৳5,000 on their first deposit.
• Example: Depositing ৳1,000 will add ৳1,200 in bonus, making the total balance ৳2,200.
• Example: Depositing ৳10,000 will add a maximum bonus of ৳5,000, making the total balance ৳15,000.
• Before withdrawing the bonus, a 15x wagering requirement must be met on the combined total of the original deposit and the bonus.

4.2 General Bonus Terms

• Each bonus offer has a specific validity period — if unused after expiry, the bonus is cancelled.
• Multiple bonus offers cannot be used at the same time, unless the offer's terms clearly state otherwise.
• If multiple accounts are operated with the intent of claiming bonuses, all accounts will be terminated.
• 002win reserves the right to modify, suspend or cancel any bonus offer at any time.
• If bonus abuse is detected, the bonus and any related winnings will be forfeited.

5 Betting Rules and Restrictions

Specific rules and restrictions apply to placing bets on 002win. These rules are designed to ensure fair play and the overall security of the platform.

5.1 Sports Betting

• Once a bet is accepted, it is considered final — bets cannot be cancelled except in the case of a technical error.
• If a bet is cancelled before the event begins, the deposited amount will be returned to the balance.
• Bets can be placed on cricket (including BPL, IPL and T20 World Cup), football, kabaddi and other sports.
• Live betting operates on the basis of real-time odds and odds are subject to change.

5.2 Casino Games

• All casino games are operated using certified random number generators (RNG).
• Live casino games are operated with professional dealers in real time.
• If a technical disconnection occurs during a game, the game result will be saved on the server.

5.3 Betting Limits

A minimum and maximum betting limit is set for each game and event. These limits are clearly displayed in the game interface. 002win reserves the right to change betting limits at any time if necessary.

6 VIP and Loyalty Program

002win's VIP program has three tiers. By playing regularly you can advance to higher tiers and enjoy more benefits.

6.1 VIP Program Terms

• Advancement to a VIP tier depends on regular playing activity and contributions.
• Weekly cashback is paid every Monday morning.
• Cashback is added directly to the balance and no wagering requirement applies.
• If an account remains inactive for an extended period, the VIP tier may be reviewed.

7 Prohibited Activities and Account Termination

002win is committed to maintaining a fair and safe environment. The activities listed below are strictly prohibited and carrying them out will result in immediate account termination.

7.1 List of Prohibited Activities

• Placing bets with the intent to abuse or exploit bonuses.
• Managing multiple accounts or using someone else's account.
• Attempting to hack or manipulate the platform's software or gaming system.
• Conducting money laundering or any other illegal financial activity.
• Threatening, harassing, or behaving rudely toward other users.
• Opening an account or making transactions using fake or false information.
• Using third-party betting software or bots.

7.2 Account Cancellation Process

In the event of a rule violation, 002win may temporarily suspend or permanently close an account without prior notice. The return of any valid balance (if applicable) on a closed account will be decided after review.

8 Privacy & Data Protection

002win places the highest priority on protecting users' personal information. The platform uses SSL encryption and advanced security technology to keep all data secure.

• Your personal information is never sold to third parties.
• Data is used only for service operations, fraud prevention, and legal obligations.
• For more details, please read our Privacy Policy.

9 Responsible Gambling

002win is fully committed to responsible gambling. Gambling is a form of entertainment — it should not be used as a source of income.

9.1 Self-Help Tools

• Set personal deposit limits — daily, weekly, or monthly.
• Set betting limits to control overspending.
• Apply for temporary or permanent self-exclusion if needed.
• Set session time limits.

9.2 Support & Resources

If you feel that gambling is having a negative impact on your life, seek help immediately. Contact the 002win live chat support team or visit our Responsible Gaming page.

• This platform is for users aged 21 and above only.
• Do not bet beyond your financial means.
• Never think of gambling as a way to pay bills or repay debts.

10 Limitation of Liability

All services on the 002win platform are provided on an "as is" basis. 002win is not liable for the following:

• Game or betting issues caused by internet connection disruptions.
• Any issues caused by the user's device or software.
• Any loss or disruption caused by third-party technical failures.
• Natural disasters, government restrictions, or other uncontrollable circumstances.

If incorrect odds or results are displayed due to a technical error, 002win reserves the right to correct them in accordance with the actual outcome.

11 Intellectual Property & Content

All content on the 002win website — logos, designs, text, graphics, software, and all other elements — are the intellectual property of 002win. Using, reproducing, or distributing them in any way without prior written permission is prohibited.

• Use of the platform for personal, non-commercial purposes is permitted.
• Scraping, collecting content through automated tools, or any other such method is prohibited.
• 002win's name, logo, or trademarks may not be used without permission.

12 Dispute Resolution

For any dispute or complaint, please contact the 002win customer support team first. We will try to resolve your issue as quickly as possible.

12.1 Complaints Process

1. Contact the customer support team directly via live chat.
2. If the issue is not resolved via live chat, send a detailed complaint by email.
3. After receiving a complaint, 002win will respond in writing within the designated time frame.
4. If a mutual resolution is not possible, both parties will determine the next steps through discussion.

12.2 Game Result Disputes

In the event of a dispute over a game result, the server log will be considered the final evidence. The data stored on the server is the basis for all disputes.

13 Changes to Terms & Termination of Service

002win reserves the right to change these terms and conditions at any time. Efforts will be made to notify users in advance of significant changes.

• Updated terms and conditions will take effect from the time they are published on the website.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms and conditions.
• 002win may temporarily suspend any service for technical, business, or legal reasons.

14 Contact & Support

If you have any questions or need clarification about these terms and conditions, please contact us. The 002win support team is available 24 hours a day, 7 days a week to assist in Bengali.

• Live Chat: Get instant support via 24/7 live chat (in Bengali)
• Email: [email protected]